Support

Getting Started

Welcome to Your Comeback Journey!

Comeback: 90 Day Lock In helps you build 6 essential habits over 90 days to create lasting change. Here's how to get the most out of your experience:

1. Set Your Goals: Choose your 6 core habits that align with your comeback vision
2. Daily Check-ins: Mark habits as complete throughout your day
3. Track Progress: Monitor your streaks and celebrate milestones
4. Stay Consistent: Use reminders and notifications to maintain momentum
5. Complete Challenges: Work through your 90-day transformation journey

Frequently Asked Questions

How do the 6 essential habits work?

The app focuses on 6 core areas of personal development: fitness, nutrition, mindset, productivity, relationships, and personal growth. You can customize these categories and track daily completion to build a comprehensive transformation routine.

What happens if I miss a day?

Missing a day breaks your streak but doesn't end your challenge! The key is consistency over perfection. Simply start again the next day. Your overall progress and past achievements remain intact.

Can I customize my habits?

With a Premium subscription, you can create unlimited custom habits beyond the core 6 categories. Free users can work with the essential 6 habits and basic customization options.

How do I restore purchases?

On iOS, open the app, go to Settings → Account → Restore Purchases. Make sure you're signed in with the same Apple ID used to purchase your subscription.

How do I cancel or manage my subscription?

For iOS: Go to iPhone Settings → [your name] → Subscriptions → Comeback: 90 Day Lock In. For Android: Open Google Play Store → Menu → Subscriptions → Comeback: 90 Day Lock In. You can also visit Apple's subscription management page.

Do I lose my data if I cancel my subscription?

No! Your habit data, progress history, and achievements are preserved. You'll revert to the free version with access to core features. Premium features like advanced analytics and custom habits will be locked.

Can I export my data?

Premium users can export their habit data, progress reports, and analytics. Go to Settings → Data → Export to download your information in CSV format.

Troubleshooting

App isn't loading or crashing

• Force-quit and reopen the app
• Restart your device
• Check for app updates in the App Store
• Ensure you have sufficient storage space (at least 100MB free)
• Reinstall the app if issues persist (your data is preserved via cloud sync)

Notifications not working

• Check that notifications are enabled in device Settings → Notifications → Comeback
• Verify the app has permission to send notifications
• Check your Do Not Disturb settings
• Re-enable notifications in the app's Settings → Reminders

Sync issues across devices

Make sure you're signed in with the same account on all devices. If sync isn't working:

• Check your internet connection
• Sign out and back in to your account
• Manually sync by pulling down on the main screen
• Contact support if data discrepancies persist

Progress not saving

• Ensure you have a stable internet connection
• Check that you're signed in to your account
• Force-close and reopen the app
• Try completing the habit again

Billing & Subscriptions

Subscription Plans

• Free: 6 essential habits, basic progress tracking, standard reminders
• Premium Monthly ($4.99/month): Unlimited custom habits, advanced analytics, smart notifications
• Premium Annual ($19.99/year): All monthly features with 67% savings

Free Trial

New users get a 7-day free trial of Premium features. Cancel anytime before the trial ends to avoid charges. Trial is available once per Apple ID or Google account.

Refunds

For iOS purchases, Apple handles refunds. Visit reportaproblem.apple.comand sign in with your Apple ID. For Android, contact Google Play Store support.

Data & Privacy

What data do you collect?

We collect only the information necessary to provide our service: habit completion data, progress metrics, account information, and usage analytics. See our complete Privacy Policy for details.

Is my data secure?

Yes! We use industry-standard encryption for data transmission and storage. Your personal habit data is never shared with third parties without your explicit consent.

Can I delete my account?

Yes. Go to Settings → Account → Delete Account. This permanently removes all your data from our servers. This action cannot be undone, so consider exporting your data first.

Contact Support

Get Help

Need personalized assistance? Our support team is here to help! When contacting us, please include:

• Your device model and operating system version
• App version (found in Settings → About)
• A detailed description of the issue
• Screenshots or screen recordings if applicable

Contact Methods

• Email: support@superneural.co
• Response Time: Within 24 hours
• Subject Line: Include "Comeback Support" for faster routing

Additional Resources

Important Links

• App Store: Link coming soon
• Privacy Policy: View our privacy practices
• Terms of Service: Read our terms
• General Support: general@superneural.co

Follow Your Progress

Remember, building habits takes time and consistency. Celebrate small wins, learn from setbacks, and keep pushing forward. Your comeback story is being written one day at a time!

Still have questions? We're here to support your comeback journey every step of the way.